안지 스카이 랜드 스퀴럴 트라이브 호텔

非常愉快的一次住宿體驗，酒店位置位於安吉雲上草原山上，整個酒店周邊竹林環繞，設施齊全，娛樂項目特別多，特別適合夏日避暑帶家人朋友一起來遊玩。管家非常熱情周到，提前一天就打電話來詢問指導出遊行程，訊息回覆超級快，有難必應，處理問題思路清晰，工作認真，對酒店業務熟悉，想客户所想，預訂的是2個晚上，第一個晚上因為二寶身高問題，小床睡的不舒服，管家知道訴求後第一時間聯繫好，給房間進行了升級，真的特別暖心，點贊👍 遠離城市的喧囂，心動不如行動吧

房間和圖片相符，酒店也是，服務好，下雨天看到不一樣的松鼠部落，聳立在雲霧繚繞的山間，別有一番意境，寶們很喜歡。套票含周圍所有景點，全都玩了個遍，年底冬天再來欣賞雪景- ̗̀（๑ᵔ⌔ᵔ๑）

房間乾淨，整潔，空調給力，服務超好，全程有景區車接車送，大馬戲精彩，好看，小朋友特別喜歡，不輸大城市的專業馬戲城，如果能把景區餐飲完善一下，以及價格再具性價比的話，就更好了. 設施：設施完善 衞生：乾淨整潔 環境：幽美，空氣好 服務：超級好，車接車送，全程無尿點

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

這次是帶娃帶狗的旅程。可以帶寵物這點真的很不錯呢，非常適合有寵物有娃的家庭住。還沒入住前就有管家主動聯繫，非常管家小林，因為我們是開車去，還主動幫助我們聯繫停車，入住後還給我們送上新鮮的水果。酒店環境也很不錯，就在雲上草原山腳，有酒店專用的纜車上山，就在酒店後面，上山非常方便，不用和散客擠在一起排隊。小朋友和狗子玩的很開心。

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.